Common Care Questions

Home care enables those who need a little extra help to continue living at home. While caregivers are not typically medically certified, they receive training to support with a wide variety of services including bathing, dressing, meal preparation, eating, transportation, running errands, and light housework.

Perhaps their house isn’t quite as well kept as it used to be; maybe they’re having some challenges getting around or forgetting to take their medications. You might feel the need to check on them more often and spend your visits helping out. Home care allows you to ensure that your family member is getting the care they need when you can’t be there.

Absolutely. Our services can be arranged for a few days, weeks, or longer, depending on the individual’s needs.

Yes. Self-care is incredibly important for family caregivers and we hope you have the relaxing vacation you deserve. Our respite care services can be arranged for a few days, weeks, or longer.

If you need to arrange care quickly, we suggest calling a care specialist at a location nearest you. Alternatively, you can fill out our online form and we will reach out to you. As a first step, we arrange to meet you at home and develop a personalized care plan.

Most seniors prefer to stay in their own home as they age, connected to families, friends and the life they have built. Professional caregivers enable independent living for a longer time.

At CareGivers, we take many steps to ensure the best care for your family. We develop personalized care plans, provide caregiver training and ensure all certifications are up-to-date, monitor every care visit to ensure the caregiver has arrived, look after payroll services, provide support and resources for family members, and offer flexibility in care planning.

Agencies are not all created equally. CareGivers is Accredited with Exemplary Standing – the highest quality certification given to any home care agency – by Accreditation Canada, the same accrediting body that accredits our provincial health authorities.

We understand that the changes that come with aging are not always easy. Having the conversation about getting help is often difficult. A good approach involves keeping a positive attitude while empowering your parents to make the choice. Your parents need to know that getting a little extra help does not mean a loss of independence. In fact, some help around the house may free up more time to do the things they enjoy.

We have caregivers who are experienced and trained to deliver care to individuals of all ages. Our services are suitable for anyone who needs support at any stage of life.

In the case of a medical emergency, your first call should always be to 911. For other urgent needs, you can call 1-855-432-7865 at any time to reach a designated team member who will assist you with any questions, concerns, or needs.

We regularly collaborate with healthcare authorities when providing our services. If your healthcare authority is sending a nurse, occupational therapist or any other healthcare professional, we can collaborate to set up a care plan and provide the services you need.

Our care home services are offered at an hourly, tax-free rate of $24.10.

Other private-pay services including skilled nursing care, rehabilitation, therapies, and other professional care services can be arranged at varying rates. Please contact our Director of Nursing to learn more about these options.

For private care services, we issue an invoice bi-weekly.

If you receive government funded care, you will receive a monthly invoice for your portion. Our bill date is aligned with the timing of government pension cheques. You can pay via automatic withdrawal from your account, drop by our office with cash, or call us with visa/debit.

Financial support for in-home care delivery is available for many individuals through provincial government and/or private insurance plans. Our team is happy to discuss the options with you and outline the steps you need to take to secure assistance.

Never. Our initial consultation comes with no charge and no obligation.

We meet with you at your home and get to understand your needs and preferences through a series of conversational questions. This helps us to prepare a personalized care plan that best suits your needs.

After this meeting, you can take as much time as you need to decide how you would like to move forward. We are always happy to provide advice or guidance with no pressure for you to accept our services.

This depends on a variety of factors, including the type and complexity of care required, geographic location, funding approval (if necessary) and finding the right match for your family.

Be cautious of people who say they can send in a worker immediately. The best chance for success in a care relationship comes when the time is taken to ensure the appropriate fit.

We communicate with designated family members via phone calls and/or emails, as needed and requested. It is important for us to know who the designated family members are, their role and how they can be contacted. We like for family members to be present during the initial consultation when we set up a personalized care plan.

We can provide companion care to anyone already living in nursing homes or retirement homes. This is a subset of our personal care services, designed to provide company and create joy through various engagement approaches. We cannot provide other personal care services such as bathing, hygiene, and dressing, in this setting.

Yes. We can arrange for light housekeeping support, tailoring a program to your specific needs.

Absolutely. Mental health is every bit as important to an individual’s overall wellness as physical health.  Our companion care services are designed to provide company when needed. Through various engagement approaches, our companion caregivers will spend time with your dad, engaging him in conversation and doing the activities he enjoys.

Common Employee Questions

We look for individuals who share our values and have experience providing care. Home Support Worker (HSW), Personal Care Attendant (PCA), or other industry training programs are recognized and preferred but not required. Our on the job training and resources are industry leading and are offered to all our employees. We encourage anyone passionate about a career helping others to apply.

All employees need to provide a record of conduct with vulnerable sector check, current first aid certificate, immunization record, TB test, and references.

We provide all new employees with an orientation to home support, some informative videos and ongoing educational emails. We also offer all employees access to our proprietary online learning platform Home Care One.

CareGivers is part of a group of care companies including a child and youth care provider and a developmental support provider. Often, employees may transfer within the group. From time-to-time opportunities may arise to move into an administrative or management role within the group.

Open communication is essential to an enriching employment experience and quality care delivery. With a 24/7 on call team, you will always feel supported. Our online portal keeps you connected – it’s where you’ll find your schedule, report on client progress, and check into each shift. 

Common Accreditation Questions

Essentially, it means that a third party assesses us and ensures we meet national standards. Health care accreditation is an ongoing process of assessing health care organizations against standards of excellence to identify what is being done well and what needs to be improved. It includes site visits by trained surveyors, record review and, meetings with clients, employees and community partners

Accreditation is important because it helps create better health care and social services for you, your family, and your community. It allows organizations to understand how to make better use of their resources, increase efficiency, enhance quality and safety, and reduce risk.

Caregivers is accredited by Accreditation Canada, the same organization that reviews our regional health authorities and long term care facilities. CareGivers was the first home care agency in Newfoundland and Labrador to be accredited, maintaining our status since 2004. Over the years, we have grown and learned so much through our surveys and ongoing learning.  For our last two Accrediation surveys, we were awarded ‘exemplary status’ – putting us in the small group of organizations across Canada who represent the very best service providers.

Glad you asked.  We know that when someone needs care, there are always worries. When you work with an organization that has a strong history of accreditation, you can be certain that we organization is working hard to meet national standards to deliver safe, high-quality care.

Great question!  At CareGivers, we do a lot to make sure our clients and their families get the best possible care outcomes.  For example, whenever we hire someone new, they go through a full face-to-face orientation with one of our managers.  Our employees tell us this makes them feel supported, and also helps them provide better care. Whenever a new client starts, one of our care coordinators visits them at home to make sure we understand exactly what needs to be done. And our innovative care technology means we maintain fully electronic client and employee files, and can make matches based on client preferences and worker experience. Our employees ‘clock in’ at every shift, and recently we’ve implemented an app where they can update us on client right from their phones!
We’ve got many other processes in our organization that help us provide safe and accountable care – feel free to ask any of our management team if you’d like more details.

Still Have Questions?

Send your questions on to our staff of professionals and we will get back to you as soon as we can!