Contact Us

We’re proud to offer our services across the island portion of Newfoundland and Labrador, coordinated from office locations in Bonavista, Corner Brook, Grand Falls-Windsor, Placentia, and St. John’s.


Locations

St. John’s

Suite 201 13-15 Duffy Place
St. John’s, NL A1B 4M6
Phone: 709-579-3535
Fax: 709-579-3545


Bonavista

246-248 Confederation Dr
Bonavista, NL A0C 1B0
Phone: 709-468-5545
Fax: 709-468-1419


Grand Falls-Windsor

28 Cromer Ave
Grand Falls-Windsor, NL A2A 1X2
Phone: 709-393-3000
Fax: 709-393-3003


Corner Brook

3 Herald Ave
Corner Brook, NL A2H 4B8
Phone: 709-388-1550
Fax: 709-388-1553


Placentia

1 King Street
Placentia, NL A0B 2Y0
Phone: 709-227-7500
Fax: 709-227-7501




Questions

Common Care Questions

Home care enables those who need a little extra help to continue living at home. While caregivers are not typically medically certified, they receive training to support with a wide variety of services including bathing, dressing, meal preparation, eating, transportation, running errands, and light housework.

Perhaps their house isn’t quite as well kept as it used to be; maybe they’re having some challenges getting around or forgetting to take their medications. You might feel the need to check on them more often and spend your visits helping out. Home care allows you to ensure that your family member is getting the care they need when you can’t be there.

Absolutely. Our services can be arranged for a few days, weeks, or longer, depending on the individual’s needs.

Yes. Self-care is incredibly important for family caregivers and we hope you have the relaxing vacation you deserve. Our respite care services can be arranged for a few days, weeks, or longer.

If you need to arrange care quickly, we suggest calling a care specialist at a location nearest you. Alternatively, you can fill out our online form and we will reach out to you. As a first step, we arrange to meet you at home and develop a personalized care plan.

Most seniors prefer to stay in their own home as they age, connected to families, friends and the life they have built. Professional caregivers enable independent living for a longer time.

At CareGivers, we take many steps to ensure the best care for your family. We develop personalized care plans, provide caregiver training and ensure all certifications are up-to-date, monitor every care visit to ensure the caregiver has arrived, look after payroll services, provide support and resources for family members, and offer flexibility in care planning.

Agencies are not all created equally. CareGivers is Accredited with Exemplary Standing – the highest quality certification given to any home care agency – by Accreditation Canada, the same accrediting body that accredits our provincial health authorities.

We understand that the changes that come with aging are not always easy. Having the conversation about getting help is often difficult. A good approach involves keeping a positive attitude while empowering your parents to make the choice. Your parents need to know that getting a little extra help does not mean a loss of independence. In fact, some help around the house may free up more time to do the things they enjoy.

We have caregivers who are experienced and trained to deliver care to individuals of all ages. Our services are suitable for anyone who needs support at any stage of life.

In the case of a medical emergency, your first call should always be to 911. For other urgent needs, you can call 1-855-432-7865 at any time to reach a designated team member who will assist you with any questions, concerns, or needs.

We regularly collaborate with healthcare authorities when providing our services. If your healthcare authority is sending a nurse, occupational therapist or any other healthcare professional, we can collaborate to set up a care plan and provide the services you need.

Our care home services are offered at an hourly, tax-free rate of $24.10.

Other private-pay services including skilled nursing care, rehabilitation, therapies, and other professional care services can be arranged at varying rates. Please contact our Director of Nursing to learn more about these options.

For private care services, we issue an invoice bi-weekly.

If you receive government funded care, you will receive a monthly invoice for your portion. Our bill date is aligned with the timing of government pension cheques. You can pay via automatic withdrawal from your account, drop by our office with cash, or call us with visa/debit.

Financial support for in-home care delivery is available for many individuals through provincial government and/or private insurance plans. Our team is happy to discuss the options with you and outline the steps you need to take to secure assistance.

Never. Our initial consultation comes with no charge and no obligation.

We meet with you at your home and get to understand your needs and preferences through a series of conversational questions. This helps us to prepare a personalized care plan that best suits your needs.

After this meeting, you can take as much time as you need to decide how you would like to move forward. We are always happy to provide advice or guidance with no pressure for you to accept our services.

This depends on a variety of factors, including the type and complexity of care required, geographic location, funding approval (if necessary) and finding the right match for your family.

Be cautious of people who say they can send in a worker immediately. The best chance for success in a care relationship comes when the time is taken to ensure the appropriate fit.

We communicate with designated family members via phone calls and/or emails, as needed and requested. It is important for us to know who the designated family members are, their role and how they can be contacted. We like for family members to be present during the initial consultation when we set up a personalized care plan.

We can provide companion care to anyone already living in nursing homes or retirement homes. This is a subset of our personal care services, designed to provide company and create joy through various engagement approaches. We cannot provide other personal care services such as bathing, hygiene, and dressing, in this setting.

Yes. We can arrange for light housekeeping support, tailoring a program to your specific needs.

Absolutely. Mental health is every bit as important to an individual’s overall wellness as physical health.  Our companion care services are designed to provide company when needed. Through various engagement approaches, our companion caregivers will spend time with your dad, engaging him in conversation and doing the activities he enjoys.

Common Employee Questions

We look for individuals who share our values and have experience providing care. Home Support Worker (HSW), Personal Care Attendant (PCA), or other industry training programs are recognized and preferred but not required. Our on the job training and resources are industry leading and are offered to all our employees. We encourage anyone passionate about a career helping others to apply.

All employees need to provide a record of conduct with vulnerable sector check, current first aid certificate, immunization record, TB test, and references.

We provide all new employees with an orientation to home support, some informative videos and ongoing educational emails. We also offer all employees access to our proprietary online learning platform Home Care One.

CareGivers is part of a group of care companies including a child and youth care provider and a developmental support provider. Often, employees may transfer within the group. From time-to-time opportunities may arise to move into an administrative or management role within the group.

Open communication is essential to an enriching employment experience and quality care delivery. With a 24/7 on call team, you will always feel supported. Our online portal keeps you connected – it’s where you’ll find your schedule, report on client progress, and check into each shift. 

Common Accreditation Questions

Essentially, it means that a third party assesses us and ensures we meet national standards. Health care accreditation is an ongoing process of assessing health care organizations against standards of excellence to identify what is being done well and what needs to be improved. It includes site visits by trained surveyors, record review and, meetings with clients, employees and community partners

Accreditation is important because it helps create better health care and social services for you, your family, and your community. It allows organizations to understand how to make better use of their resources, increase efficiency, enhance quality and safety, and reduce risk.

Caregivers is accredited by Accreditation Canada, the same organization that reviews our regional health authorities and long term care facilities. CareGivers was the first home care agency in Newfoundland and Labrador to be accredited, maintaining our status since 2004. Over the years, we have grown and learned so much through our surveys and ongoing learning.  For our last two Accrediation surveys, we were awarded ‘exemplary status’ – putting us in the small group of organizations across Canada who represent the very best service providers.

Glad you asked.  We know that when someone needs care, there are always worries. When you work with an organization that has a strong history of accreditation, you can be certain that we organization is working hard to meet national standards to deliver safe, high-quality care.

Great question!  At CareGivers, we do a lot to make sure our clients and their families get the best possible care outcomes.  For example, whenever we hire someone new, they go through a full face-to-face orientation with one of our managers.  Our employees tell us this makes them feel supported, and also helps them provide better care. Whenever a new client starts, one of our care coordinators visits them at home to make sure we understand exactly what needs to be done. And our innovative care technology means we maintain fully electronic client and employee files, and can make matches based on client preferences and worker experience. Our employees ‘clock in’ at every shift, and recently we’ve implemented an app where they can update us on client right from their phones!
We’ve got many other processes in our organization that help us provide safe and accountable care – feel free to ask any of our management team if you’d like more details.

Still Have Questions?

Send your questions on to our staff of professionals and we will get back to you as soon as we can!


Resources

Resource Library

We have put together a resource library to help you understand conditions commonly experienced as your loved one ages and to help you make informed care decisions.


Our Community of Caring

CareGivers is part of a community of caring: a group of local companies with a social purpose – to help people live happier, healthier lives. In their own way, each company is about looking after people. Every one of these companies, and the employees who make them shine, is committed to making a difference in someone’s life every day.

Learn more about this group of companies in our Community of Caring magazine.

Our Community of Caring

CareGivers is part of a community of caring: a group of local companies with a social purpose – to help people live happier, healthier lives. In their own way, each company is about looking after people. Every one of these companies, and the employees who make them shine, is committed to making a difference in someone’s life every day.

Learn more about this group of companies in the Summer 2019 Community of Caring magazine.


Community Partners

Our community partners offer a wide range of valuable resources, programs and services you may wish to avail of.

Seniors NL offers the resources, connections, and information needed by seniors, their families, caregivers, and friends.


The Alzheimer Society works nationwide to support Canadians affected by Alzheimer’s disease and other dementias.


Canadian Cancer Society

The Canadian Cancer Society is a national, community-based organization of volunteers whose mission is the eradication of cancer and the enhancement of the quality of life of people living with cancer. Our vision is to create a world where no Canadian fears cancer. The Newfoundland and Labrador Division of the Canadian Cancer Society was established in 1950.


Diabetes Canada is the leading force behind diabetes research in Canada, and builds awareness of the disease and its implications, which are often misunderstood.


Parkinson Society

Established in 1990, Parkinson Society Newfoundland and Labrador is governed by a voluntary Board of Directors, and is supported by donations from individuals, members, corporations, foundations and the dedicated efforts of volunteers.


The Heart and Stroke Foundation of Canada is a source of information about stroke, heart disease, surgeries and treatments.


CMHANL facilitates access to the resources to maintain and improve mental health and community integration, build resilience, and support recovery.


Vision Loss Rehabilitation Newfoundland and Labrador is the province’s leading provider of rehabilitation therapy for people with vision loss.


Home Support

Home Support

We take the time to understand each client’s preferences and incorporate those preferences in the support we offer you – while also ensuring a sanitary, orderly and safe environment. For example, a client may find that the laundry basket is too heavy to carry down over the stairs but may still enjoy helping to fold the clean towels. When the client wants to remain engaged in housekeeping, we find ways to empower them to do that. 

Personal care includes support while toileting, bathing, dressing and completing oral hygiene routines. We try to follow a routine that is least disruptive to the client. Our goal is always to be supportive and encouraging, so that our clients remain as independent as possible.

Life Home Health Arrangin For Home Care

CareGivers-Home-Support

We all know that nutrition is key to good health, but often, when a person is elderly, ill, or living with a disability, maintaining a well-balanced diet can be challenging. Our meal preparation plans may include nutritional counselling, dietary planning and arranging for grocery orders. We consider each client’s individual needs – including underlying health conditions, interactions with medications, allergies, and personal tastes – when developing a tailored meal preparation plan.

Taking medications properly can help individuals maintain and avoid unnecessary complications or side effects. We work with clients, families and medical practitioners to carefully develop and monitor medication schedules. In addition to helping clients remember to take their medications, we help clients understand what they are taking and why. Through our Family Portal you can review medication records and information about the care provided for a loved one at any time.


Our Services

Hello.

We know that getting care for yourself or a loved one is a big decision. From our home care planning guide to details on the provincial home support program, we offer tools, advice and resources to help guide you each step of the way. You can learn more about our services below, or if you’re ready to get started now you can get in touch with us.

Get In Touch

When you choose us to provide care, we begin with a complimentary consultation so that we can develop a care plan that is aligned with your needs and desires. While developing the care plan, we get to know you and your family by understanding what brings you joy. We then carefully match one of our caregivers with you based on personality and lifestyle. All interactions are handled in a way that enables clients to maintain their dignity and remain as independent as possible.


Home Support

Home Support

Our most commonly requested service, this includes personal care and home making.

Companion Care

Companion Care

Emotional support and companionship for seniors who are generally healthy and who want to remain independent at home.

Home Nursing

Home Nursing

Our nursing services include at-home therapies, wound care, wellness checks, hospice, and end-of-life care.

Respite Care

Respite Care

Find a healthy balance between caring for yourself and caring for someone else.

Dementia Care

Dementia Care

Dealing with memory changes can be extremely challenging; we can help make it easier.

End-Of-Life Care

End-Of-Life Care

Our palliative care services focus on providing optimal comfort and dignity when it matters most.

Clinics

Clinical Services

Services include COVID-19 testing, health and wellness screenings, vaccinations, drug and alcohol testing, DNA testing and more, at our site or yours.

Training

Training

We offer courses in Mental Health First Aid, or home care skills, Red Cross First Aid/CPR (all levels), and non-violent crisis intervention.


Work With Us

Apply Now

What Does a Home Support Worker Do?

Meal Preparation
Personal Care
Housekeeping
Medication Assistance
Companion Care
Running Errands
Safety and Comfort
Dementia Care
Making a Difference

Why Choose Us?

Flexibility

Flexibility

We offer full-time and part-time work arrangements. We will try to pair you with a client whose scheduling requirements match up with yours.

Training

Training

Our proprietary online learning platform consists of fifteen modules and is made available to every employee to enhance your home support skills.

Support

Support

With us, you’re part of a team. Our employees are supported by 24/7 emergency on-call services and a local management team.


Care Stories


CareGivers | Happier At Home

<Home Nursing

Happier at home

Professional In-Home Care

Our caring professionals find the perfect fit for your family.

Work With UsGet Care

Our Services

Home Support

Home Support

Our most commonly requested service, this includes personal care and home making.

Companion Care

Companion Care

Emotional support and companionship for seniors who are generally healthy and who want to remain independent at home.

Home Nursing

Home Nursing

Our nursing services include at-home therapies, wound care, wellness checks, hospice, and end-of-life care.

Home Care Planning Guide

Having a conversation about home care with someone you love can be challenging. You may notice some small changes in their routines or behavior, and start to wonder if it might be time to consider some extra help. It’s common for individuals to be dismissive or hesitant when you first approach a care conversation and we understand this can be a stressful time for both clients and their families. Our team of professionals are here to listen to your concerns and help you navigate the path to arranging care. To get you started we have developed a Home Care Planning Guide.

View Our Guide

Building Stronger Communities

Our team members are members of your community, from families like yours. They share our values of integrity, quality, community, action, and fun. Choosing to become a Home Support Worker isn’t just a job; it’s a passionate, rewarding career. With a team of more than 300 employees, we have facilitated thousands of meaningful client-caregiver relationships throughout the past 25 years.

An Elevated Standard

CareGivers is committed to delivering the highest standard of home care. For this reason, we’re voluntarily accredited through Accreditation Canada, achieving exemplary status in our most recent 2018 survey.

Accred Canada